Refund policy

We prioritize your satisfaction and stand behind the quality of our products. We offer a 30-day money-back guarantee from the date of purchase.

Here’s how our return process works:

1. Return Request:
- Initiate a return by contacting our customer service team within 30 days of your purchase date through email at info@aladera.com or by phone at (800) 853-9767.
- Please provide your order number and the reason for your return.

2. Free Return Shipping:
- Upon approval of your return request, we will provide you with a prepaid return shipping label at no cost to you.
- Ensure the item(s) are packed securely in the original product packaging, if possible.

3. Refund Processing:
- Once we receive and inspect the returned item(s), we will process your refund.
- There is no restocking fee.
- Refunds will be processed to the original method of payment.
- Please allow up to 10 business days from the receipt of your item to process your return and refund.

4. Final Sale Items:
- Please note that we do not accept returns on final sale items.

5. Contact Us:
- If you have any questions or concerns regarding your return, feel free to contact our customer service team via email at info@aladera.com or by phone at (800) 853-9767 for assistance.

Thank you for shopping with us, and we aim to provide you with a seamless shopping experience.